(1st edition 2-11-2017)
All purchases made on OutletCalpe online store are subject to the general conditions set out in this document. The sales made by this means are remote sales regulated by the Spanish legislation in force in the matter.
The supplier of the items offered is ECOSPORTCALP SL (CIF: B54929419) - from now on: Outlet Calpe -, with registered office at C / Los Almendros, 3 - 03710 Calpe (Alicante).
Purpose of the contract and description of products and services
The contract formalized through these General Conditions of Sale has the purpose of selling products, accessories or accessories offered on the website http://outletcalpe.es. The characteristics of the products offered are those that appear on the website and are obtained by clicking on the image or the link corresponding to each article.
So that the purchase in Outlet Calpe can be carried out, the client has to accept these General Conditions of Sale and register as a user or provide the necessary data to buy as a guest through some simple forms.
The prices of the articles appear in euros and have VAT included.
All or some of the following forms of payment may be available to place orders:
- Credit card
- Bank transfer / Bank deposit
- Cash on delivery payment
- Credit card:
The payment of your order is managed independently through the secure payment gateway of the bank, so that the merchant does not have access, nor know, nor store your bank details or the data of your card.
Our store only accepts "secure" cards (CES - Secure Electronic Commerce, MasterCard SecureCode / Verified by VISA), which offer the highest security and guarantee against theft and fraudulent purchases online. If your card is not "secure", please ask your bank to "secure" it and obtain a complete guarantee and security of purchase over the Internet.
In case the client does not have an account in PayPal, he would still have the option to pay by card through this payment gateway. The option to make the payment through PayPal could involve a small additional fee.
- Banking Transfer / Bank Income:
After formalizing the order we will send an email to the address that appears in your register with our data so you can make the transfer or the deposit. After receiving the confirmation of the order with our bank details, you will have 5 business days to make the payment, otherwise the order will be considered canceled. It is very important that you include in the bank transfer or deposit the order number and / or registered user name so that we can locate your payment as soon as possible and your order without error. The shipment will be processed as soon as the bank confirms receipt of the payment.
- Cash on delivery payment:
(Orders for payment on delivery will be validated by telephone contact of Outlet Calpe at the telephone number indicated by the user)
The counter-payment payment has an additional cost of 3% of the total order, with a minimum charge of € 3. For orders that exceed a pre-established amount, an advance partial payment of 25% of the total order will be requested (to be made by bank transfer or deposit), with the remaining 75% of the payment to be paid upon delivery of the merchandise. (Usually the carriers do not carry change, so it is recommended to have the right amount of the order upon delivery to avoid any kind of delay).
The counter-payment payment option will not be valid or applicable to those orders that are made or have as destination the Canary Islands, Ceuta or Melilla, or a country that is not Spain.
All orders will be confirmed to the client through an email sent to the address that appears in the registration data provided by the user. In addition, counter-payment orders must be validated and confirmed by telephone call made by Outlet Calpe to the telephone number provided by the user.
Availability of articles
In Outlet Calpe there are articles with different delivery times because some products are purchased prior to order. If by chance the requested item was not available (in our warehouse or in the distributor of the item), you would receive an email indicating the date of availability of the product, offering the possibility of canceling the order or waiting for the time indicated for delivery. If there are products available in your order with others not available at the time of placing the order, you can choose between the following options:
- Receive in a single shipment all the products when they are available.
- Receive in a first order the available products and later, in a second shipment, the rest when they are available. In this case there will be an additional expense since two different shipments will be made.
Delivery of orders and terms
National Shipping (Spain) .- Shipments in the peninsula will have a delivery time (since the order is supplied to the carrier) of 24 / 48h on working days (not including Saturdays, Sundays and holidays). For orders made from Monday to Thursday, the package is delivered to the customer's address during the day following the pick-up of the order in our warehouse by the carrier. The deadlines for shipments to the Balearic Islands will depend on the departure and arrival of maritime transport to the archipelago.
The deadlines for shipments to the Canary Islands or abroad, in case of our agreement with the order, will be established in each case as stipulated by the carrier and will be communicated to the customer via email once we have accepted the order.
To avoid delay in delivery and unnecessary expenses, it is recommended to check the accuracy of the delivery data: name, address, population and contact telephone number. Outlet Calpe will send the products requested according to the information provided in the order form, and will not assume any responsibility when the delivery can not be made as a result of the data being supplied inaccurate or incomplete. Likewise, it does not assume responsibility when the delivery can not be made due to the absence of the recipient. The amount of the failed shipment and its subsequent return will be paid by the customer. Outlet Calpe is not responsible if the indicated period can not be fulfilled due to causes attributable to the transport agency.
In the event that at the time of receiving the package, it showed visible signs of deterioration or have been opened, check the content before signing your agreement with the reception. If the order was damaged or incomplete, return the package and send us an email to email@example.com
The cost of the shipment will be shown on the purchase page and may depend on the weight and volume of the order, as well as the type of transport chosen or even the current offers and promotions (free under certain conditions).
Validity of the publicity
The prices and conditions stated are valid and valid only during the open session (without exceeding eight hours) and are maintained in such a manner as long as the order is formalized in the session and the stipulated payment terms are met.
However, the price of items manufactured in gold may vary depending on the price of gold at the time of placing the order. As a general rule, if the variation in the price of gold is not significant, the prices remain unchanged with respect to those displayed on the website. If there is variation in the price, the acceptance of these by the client would be previously requested through a confirmation email.
Likewise, the marked prices will not be valid if there is an error or omission in them. In which case the client will be informed of said circumstance and will be entitled to the full refund of any amount previously paid for the requested product.
Right of resolution
The payment must be made by one of the means indicated in the corresponding general condition. The fraudulent use of the credit card or the denial of the operation of collection, will give right to Outlet Calpe, not to process or deliver the order, without prejudice to demand the compensation of the damages and damages produced. Likewise, Outlet Calpe reserves the right to reject those orders that it considers do not have sufficient guarantees for the correct resolution and collection of the same.
Cancellation of orders
The orders will be considered firm once our computer system has issued an email confirming the acceptance of the same.
Orders, whose payment is by Bank Transfer, can only be canceled before making your payment. Orders with Cash on Delivery or by card payment can only be canceled within 24 hours of being made and always before shipment or, if they are products upon request, if they were manufactured or if they were acquired from the distributor.
Right of withdrawal
As stipulated by law, you have a period of 14 working days, from the date of delivery of the order, to cancel the order. (According to the conditions set by the Retail Trade Ordinance Law).
In addition, if you want to make a refund check first that it meets all the following requirements, before sending us the product:
- The product must be in perfect condition, without use, with its labels and in its original packaging, suitable for later sale as a new product without use.
- In case of being a sealed product, the product must be unseated keeping its seal intact and intact.
- The package must contain a copy of the original delivery note indicating the order number on the outside of the package.
Before sending any order, you must send an email to the following address: firstname.lastname@example.org detailing the reason for the return, your personal information, telephone number and invoice number. Once we have received this e-mail, we will inform you of how to send it through the Postal Service or a transport company with follow-up shipping.
The returns will be paid in full by the customer. Outlet Calpe will only pay the shipping costs generated by a return for defective goods or error in the order.
We reserve the right to refuse packages whose shipping costs have not already been paid.
Please, take into account that the items on request are excluded from the right of return (except as stipulated in the Commerce Law mentioned above). For example: products ordered not advertised in our store or advertised without stock, special or customized elaborations, etc.
The guarantees of the original products are those established by the manufacturers, being they in any case who will be responsible for the possible failures or defects of the products supplied, as well as the possible consequences of the same. The client is obliged to respect the terms and conditions specified in the guarantees of the manufacturers of the products object of the purchase through Outlet Calpe. The guarantee is applied as long as the product is used under the normal conditions of use determined by the manufacturers.
About the general conditions
Outlet Calpe reserves the right to modify, at any time, the contents, prices, presentation and configuration of the Website, as well as these General Conditions. Therefore, it recommends Users to read them carefully every time they access the Website. The Users will have these Conditions in a visible place, freely accessible for any queries they wish to make. In any case, the acceptance of the Conditions will be a previous and indispensable step to the acquisition of any product available through the Website.
The contents and what is stipulated in the Spanish version of these General Conditions shall prevail over what is indicated in translations into other languages of said General Conditions.
Intellectual and industrial property
The owner of this website holds all rights to the content thereof, except for those that may be held by third parties in relation to their respective brands or products.
Users are warned that such rights are protected by current Spanish and international legislation regarding intellectual and industrial property. It is expressly forbidden the total or partial reproduction of this web, not even by means of a hyperlink, nor of any of its contents, without the express and written permission of Outlet Calpe.
These General Conditions are governed by Spanish laws and the Spanish judicial system. The parties submit, at their discretion, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals corresponding in the first place to the registered office of OutletCalpe.